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Bringing the world's passion for pets back home.

Quality Focus

Our main purpose as a company is to provide a safe product that is superior to our competitors’ product and one which provides our customers the quality they expect, which in turn meets and exceeds their customers’ expectations. In order to grow and improve in this industry, we have to consistently provide the highest quality product for our customers. A quality product begins with quality materials. We conduct a thorough review of all our ingredient and packaging vendors to insure the materials we purchase are safe and meet our customers' specifications.

We have our own on-site quality lab. Our trained and experienced quality assurance team inspects and administers required testing on all inbound ingredients and packaging. During production, they also perform over 30 quality checks per hour. Testing continues on the finished goods – assuring our customers that the products consistently meet their specifications and quality standards. Our quality systems are audited each year by several outside auditors. We are committed to quality and proudly display banners in our facility that exemplify our quality ratings.

We have a very robust Self-Improvement Program and we audit ourselves through this process each year. The audit program involves team members from every aspect of our business and a thorough review of all aspects of our quality assurance system. Our investment in our SIP program assures us that our quality system is effective and verified. AAFCO (The Association of American Feed Control Officials) has established guidelines for pet foods and treats. Our QA team is actively involved in AAFCO and maintains up-to-date information on new and changing regulations and product and packaging requirements.

WHAT WE DO

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OUR TEAM

Every member of our team is committed to identifying new customers, while delighting current ones.

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FACILITIES

Our state-of-the-art production facilities allow us to provide the best in quality products for our customers.

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WORLD'S LARGEST DOG BISCUIT

In 2011 we broke the Guinness World Record for the World's Largest Dog Biscuit! Click below to see our 10th Anniversary celebration and how we did it.

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